[Question] [Help] - Disconnected - Failed to connect to instance issue

Hello,

I'm new to Path of Exile (just installed it) and can't seem to play the game at all, all I could do was log-in, create a character, but after that, it would just boot me out of 'The Twilight Strand' with an error saying;

Disconnected - Failed to connect to instance.

Can anyone please help me with this issue? I've tried looking online for some solutions but it seems that none has worked so far, plus most of the posts about this related issue dates back 2-4 years ago.

The solutions I've tried recently are;
- Turning off firewall
- Setting the game as 'allowed' in the applications settings from firewall (Including taking the game out of the list and putting it back in)
- Verifying files from Steam client
- Trying all the different gateways (The entire list, at least 3x each)
- Running as administrator
- Turning off my antivirus (Using Windows Defender Antivirus)

A quick background I am playing from Australia, I did read in some posts that Australian ISP's have some issues (I have yet to try to call up my ISP - Aussie Broadband)

Any help would be appreciated.

Thank you!
Last edited by v4mpirer4in on Feb 12, 2019, 12:43:00 AM
Last bumped on Feb 14, 2019, 10:54:12 PM
try using the stand-alone client so download that and make a new account on that and see if that helps.
Playing on Australia too, also with Aussie Broadband. Same problem. I checked Client.txt in the logs and tried to ping the server it was connecting me to and it seemed to work fine, so I'm not really sure why it keeps happening.

Edit:

Excerpt from Client.txt:
2019/02/12 22:43:29 679265 ac [INFO Client 13840] Async connecting to mel01.login.pathofexile.com:20481
2019/02/12 22:43:29 679281 d3 [INFO Client 13840] Connected to mel01.login.pathofexile.com in 0ms.
2019/02/12 22:43:33 682937 cea [DEBUG Client 13840] Got Instance Details from login server
2019/02/12 22:43:33 682953 d07 [INFO Client 13840] Just before calling client instance session
2019/02/12 22:43:33 682953 dc [INFO Client 13840] Connecting to instance server at 168.1.131.82:6112
2019/02/12 22:43:54 703953 164 [DEBUG Client 13840] Connect time to instance server was 0ms
2019/02/12 22:43:54 703953 3b8 [INFO Client 13840] Abnormal disconnect: Failed to connect to instance

Looks like mel01.login.pathofexile.com:20481 is working fine, but I have not had any success connecting to 168.1.131.82:6112 (which I am assuming is related to AussieBB, since 168.1.131.82 works fine)
Last edited by naysen on Feb 12, 2019, 7:01:19 AM
unfortunately the theme here seems to be the ISP as i am also with ABB and haven't been able to get past the character screen at all today, yesterday was fine, checked the logs from the stand alone client and traced the servers not a single packet lost,
damn, that's really strange that your ISP have these problems but only solution is properly if all of your start making support tickets with them demanding this being fixed?
Hello!

Sad to hear other people are having the same issue.

An update to the situation
- Tried reinstalling Steam version (2x)
- Tried downloading and reinstalling the stand-alone version (2x)
- Tried to use cable instead of wifi

Nothing worked :(

I read somewhere in the forums an Australian player who uses Optus as their ISP gave a ring and it fixed it for them, curious as to how the conversation would go through.

CHeers!
Also with Aussie BB , same issue. Tether to mobile and I get past it. I assume the ISP may have had some IPs blacklisted?

2019/02/13 08:40:29 56317171 ac [INFO Client 11204] Async connecting to mel01.login.pathofexile.com:20481
2019/02/13 08:40:29 56317187 d3 [INFO Client 11204] Connected to mel01.login.pathofexile.com in 0ms.
2019/02/13 08:40:39 56327328 cea [DEBUG Client 11204] Got Instance Details from login server
2019/02/13 08:40:39 56327359 d07 [INFO Client 11204] Just before calling client instance session
2019/02/13 08:40:39 56327359 dc [INFO Client 11204] Connecting to instance server at 168.1.131.82:6112
2019/02/13 08:41:00 56348359 164 [DEBUG Client 11204] Connect time to instance server was 0ms
2019/02/13 08:41:00 56348359 3b8 [INFO Client 11204] Abnormal disconnect: Failed to connect to instance
2019/02/13 08:41:06 56354218 ac [INFO Client 11204] Async connecting to mel01.login.pathofexile.com:20481
2019/02/13 08:41:06 56354234 d3 [INFO Client 11204] Connected to mel01.login.pathofexile.com in 0ms.
2019/02/13 08:41:10 56357984 cea [DEBUG Client 11204] Got Instance Details from login server
2019/02/13 08:41:10 56357984 d07 [INFO Client 11204] Just before calling client instance session
2019/02/13 08:41:10 56357984 dc [INFO Client 11204] Connecting to instance server at 168.1.131.82:6112
2019/02/13 08:41:31 56379000 164 [DEBUG Client 11204] Connect time to instance server was 0ms
2019/02/13 08:41:31 56379000 3b8 [INFO Client 11204] Abnormal disconnect: Failed to connect to instance
2019/02/13 08:41:37 56385125 ac [INFO Client 11204] Async connecting to dal01.login.pathofexile.com:20481
2019/02/13 08:41:37 56385156 d3 [INFO Client 11204] Connected to dal01.login.pathofexile.com in 16ms.
2019/02/13 08:41:41 56388500 cea [DEBUG Client 11204] Got Instance Details from login server
2019/02/13 08:41:41 56388500 d07 [INFO Client 11204] Just before calling client instance session
2019/02/13 08:41:41 56388500 dc [INFO Client 11204] Connecting to instance server at 63.251.242.244:6112
2019/02/13 08:42:02 56409515 164 [DEBUG Client 11204] Connect time to instance server was 0ms
2019/02/13 08:42:02 56409515 3b8 [INFO Client 11204] Abnormal disconnect: Failed to connect to instance
2019/02/13 08:42:15 56423375 ac [INFO Client 11204] Async connecting to mel01.login.pathofexile.com:20481
2019/02/13 08:42:16 56423390 d3 [INFO Client 11204] Connected to mel01.login.pathofexile.com in 0ms.
2019/02/13 08:42:19 56426671 cea [DEBUG Client 11204] Got Instance Details from login server
2019/02/13 08:42:19 56426687 d07 [INFO Client 11204] Just before calling client instance session
2019/02/13 08:42:19 56426687 dc [INFO Client 11204] Connecting to instance server at 168.1.131.82:6112
2019/02/13 08:42:40 56447703 164 [DEBUG Client 11204] Connect time to instance server was 0ms
2019/02/13 08:42:40 56447703 3b8 [INFO Client 11204] Abnormal disconnect: Failed to connect to instance

I tried to call but as per usual there are 30 plus in the queue. Logged a ticket manually and spoke to Tech support.
Last edited by SymbioticCrash on Feb 12, 2019, 9:17:37 PM
Hello again,

Another update to the situation;

I've spoken to the ISP (Aussie Broadband), they mentioned it was a common problem and other people are having similar issues (some with PoE or other games such as Arma). They mentioned it could be a CG-NAT issue.

Although after a few calls it didn't change anything and I am still currently unable to play :(

Currently also getting in touch with the PoE technical support team, hopefully, they can shed some light on this issue.

Cheers
Also spoke with Aussie BB - They have asked if its possible to get locations of those having issues (give a broad response)

I'm Brisbane Southside
Hi,

Yep sure, currently Melbourne Eastside

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