Arakaali's Arena - When I enter the arena the game crash

I'm having a problem with crash, when I enter the arena the game crash.. It's the only place this is happening to me.
I can not pass this way at all

I went through the whole story to arrive at arakaali's arena,
where when I enter, my game chash instantly

and other players are also having the same problem

https://www.reddit.com/r/pathofexile/comments/7jg4k0/bug_instant_crash_upon_entering_arakaalis_arena/

now I will not be able to complete the story.. not even complete the 12 challenges.

I've tried everything but it's still breaking

thanks for listening