Sao Paulo Server latency

at least you guys "can" connect, for us Iranians only 5/13 servers work & we have 110-150ping at best...at worst it can go up to 220-1000spikes...

i get A LOT of these instance crashes in random places from portaling to camps to maps, It seems to affect certain maps more than others & not all the time like on London/Moscow only certain maps crash.

using a VPN is an alternative way to connect to all servers but the ping goes up and its nearly impossible to play end game.

i have emailed support, no answers yet, but from what i've learned on Reddit the company(Softlayer, a US based company)who provides the servers for GGG have blocked my country completely!

I really love this game & recently saved a lot of money(inflation of currency in Iran is very high) so got steam wallet codes that i spent on stashes to have even more fun.

i wish GGG can take care of us...cus i know they rly love us all ...

peace & power.
gaar
Last edited by Aphotice on Sep 5, 2018, 5:21:22 AM
"
Fitzy_GGG wrote:
The DC has changed to outgoing route to go via another network provider. Do you see any improvement in latency?


I already give up on SP server, last night was a nightmare, playing Low Life RF Guardian for 3rd league because is the only char who can survive 10 seconds freeze and 1500ms.

Playing in Texas with 250ms but stable.
"This Is A Buff" (Bex_GGG august 30, 2016)
"
at least you guys "can" connect, for us Iranians only 5/13 servers work & we have 110-150ping at best...at worst it can go up to 220-1000spikes...

i get A LOT of these instance crashes in random places from portaling to camps to maps, It seems to affect certain maps more than others & not all the time like on London/Moscow only certain maps crash.

using a VPN is an alternative way to connect to all servers but the ping goes up and its nearly impossible to play end game.

i have emailed support, no answers yet, but from what i've learned on Reddit the company(Softlayer, a US based company)who provides the servers for GGG have blocked my country completely!

I really love this game & recently saved a lot of money(inflation of currency in Iran is very high) so got steam wallet codes that i spent on stashes to have even more fun.

i wish GGG can take care of us...cus i know they rly love us all ...

peace & power.


There isn't a great deal we can do about sanctions.

You can read further details here.
"
Fitzy_GGG wrote:
The DC has changed to outgoing route to go via another network provider. Do you see any improvement in latency?


At the time of this post, my entire guild is playing on the texas server, Sao Paulo route is horrible now.

I understand that it is not a simple job to solve this. This has been happening for a long time, just see the size of this topic, no one can take it anymore.
Last edited by fraktality on Sep 5, 2018, 7:51:48 PM
Im still getting 150ms, there are random instances where i get the normal ping, who is 60ms. I dont know what can be the problem.. I hope u can help me fitzy
Next time you're in one of those high latency instances, I would recommend getting the IP address of the server out of your client's log (found in logs/Client.txt in your Path of Exile install directory).

The log line looks like this:
"
[INFO Client 35696] Connecting to instance server at 168.1.121.83:6112


if you run WinMTR on that and provide me with the IP address, I should be able to find out where the problem is, and if we can work around it.
"
Fitzy_GGG wrote:
"
at least you guys "can" connect, for us Iranians only 5/13 servers work & we have 110-150ping at best...at worst it can go up to 220-1000spikes...

i get A LOT of these instance crashes in random places from portaling to camps to maps, It seems to affect certain maps more than others & not all the time like on London/Moscow only certain maps crash.

using a VPN is an alternative way to connect to all servers but the ping goes up and its nearly impossible to play end game.

i have emailed support, no answers yet, but from what i've learned on Reddit the company(Softlayer, a US based company)who provides the servers for GGG have blocked my country completely!

I really love this game & recently saved a lot of money(inflation of currency in Iran is very high) so got steam wallet codes that i spent on stashes to have even more fun.

i wish GGG can take care of us...cus i know they rly love us all ...

peace & power.


There isn't a great deal we can do about sanctions.

You can read further details here.


thanks for answering but...
my question now: hows does all other steam/blizzard online games that i have played have no such issue? my government is stupid and tyrant...but why bring up politics into games? can't you use your own servers? :{
gaar
"
Fitzy_GGG wrote:
Next time you're in one of those high latency instances, I would recommend getting the IP address of the server out of your client's log (found in logs/Client.txt in your Path of Exile install directory).

The log line looks like this:
"
[INFO Client 35696] Connecting to instance server at 168.1.121.83:6112


if you run WinMTR on that and provide me with the IP address, I should be able to find out where the problem is, and if we can work around it.



It's 00h36 UTC -3 and still lagging. Now, it's failing a lot of times to create instances in delve (doesn't show any Failed to create Instance message), and after failes to connect to Delve instance, I need to go to another map and go back to try again, because I can't click in the delve chart to enter.
Would you recommend another software besides winMTR? So I could leave running while playing and making logs about the connection.

I've tried your sugestion about the logs/client.txt while I was in a Delve lagging, here is the log from winMTR:

Spoiler
|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| PowerBox.home - 0 | 363 | 363 | 0 | 1 | 13 | 1 |

| gvt-b-se01.soo.gvt.net.br - 0 | 363 | 363 | 19 | 20 | 29 | 20 |

| 177.205.10.121.static.adsl.gvt.net.br - 0 | 362 | 362 | 20 | 23 | 27 | 21 |

| 152-255-140-51.user.vivozap.com.br - 0 | 362 | 362 | 31 | 35 | 49 | 38 |

|ae2-1394.border-b.spo511.algartelecom.com.br - 0 | 363 | 363 | 31 | 32 | 44 | 32 |

|et-4-0-0-0.ptx-a.spo511.algartelecom.com.br - 0 | 362 | 362 | 31 | 33 | 62 | 32 |

|et-5-1-0-0.core-a.spo511.algartelecom.com.br - 0 | 362 | 362 | 31 | 32 | 45 | 32 |

|et-5-0-0-0.edge-a.spo-piab.algartelecom.com.br - 0 | 362 | 362 | 32 | 33 | 43 | 32 |

|ae1-0.border-a.ula001.algartelecom.com.br - 0 | 363 | 363 | 31 | 35 | 823 | 32 |

| 172.25.0.2 - 0 | 363 | 363 | 33 | 40 | 174 | 33 |

| 177.54.148.19 - 0 | 362 | 362 | 31 | 32 | 40 | 32 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


Edit: A GIF that shows what's going on



Edit 2: Another winMTR from a instance that I got huge spikees
Last edited by Renansjc on Sep 6, 2018, 12:36:35 AM
Right now its impossible to do the Mine, I need to click 10 times to go to the mine, because most of the time the game do nothing when I click in the mine button.

But the thing get worse when I finally can enter the mine surface, because when I choose the the depth, the game show a message "Entering..." and after few seconds, the message go away and the game do nothing, if I try to enter again, the game do not allow, I need to go back to another map or my hideout, and go back do the mine surface, with do the first problem need to try more than ten times to the game finnaly load this area, but not load the mine itself.

This problem is occurring for the entire league so far, but before the today patch, I could just spamming my away to the mine, but now the interface forces me to go out...

I want to play, but the game don't want me to play.
"
Renansjc wrote:

It's 00h36 UTC -3 and still lagging. **Now, it's failing a lot of times to create instances in delve (doesn't show any Failed to create Instance message)**, and after failes to connect to Delve instance, I need to go to another map and go back to try again, because I can't click in the delve chart to enter.


I can confirm, it's failing to create some delve instances.

Spoiler
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.2.1 - 0 | 103 | 103 | 0 | 0 | 3 | 1 |
| 192.168.1.1 - 0 | 103 | 103 | 0 | 0 | 3 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| 100.122.98.21 - 0 | 103 | 103 | 26 | 29 | 38 | 26 |
| 100.122.21.222 - 0 | 103 | 103 | 41 | 48 | 115 | 44 |
| 100.122.18.142 - 0 | 103 | 103 | 41 | 46 | 57 | 47 |
| 100.122.18.222 - 0 | 103 | 103 | 99 | 102 | 110 | 100 |
| 100.122.16.113 - 0 | 103 | 103 | 100 | 106 | 118 | 108 |
| as16735.saopaulo.sp.ix.br - 0 | 103 | 103 | 91 | 96 | 109 | 93 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| 177.54.148.19 - 0 | 103 | 103 | 92 | 96 | 118 | 94 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

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