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Thanks for the MTRs. I've raised this with our host and am awaiting feedback.
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Posted byFitzy_GGGon Jul 5, 2018, 9:39:41 PMGrinding Gear Games
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The DC has confirmed that there is a problem with one of the providers in Sao Paulo. They're attempting to get in touch to see what the current situation is and what the ETA is on the fix.
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Posted byFitzy_GGGon Jul 7, 2018, 8:29:59 PMGrinding Gear Games
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We've had an update from the DC.
They've filtered the ASN through a different level 3, which seems to be getting a lower latency.
Any improvement to the bad latency?
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Posted byFitzy_GGGon Jul 8, 2018, 11:12:36 PMGrinding Gear Games
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Greetings Fitzy,
The last couple of days I've seen a huge improvement, however, occasional disconnects are still occurring, today I had WinMTR ready, and just as one happened, I had this result:
"
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 26 | 26 | 0 | 0 | 9 | 0 |
| 10.63.192.1 - 0 | 25 | 25 | 7 | 9 | 19 | 9 |
| c91180fe.virtua.com.br - 0 | 25 | 25 | 8 | 9 | 11 | 10 |
| c91180fc.virtua.com.br - 0 | 25 | 25 | 8 | 13 | 44 | 9 |
| c91180fd.virtua.com.br - 0 | 25 | 25 | 7 | 23 | 82 | 14 |
| 200.219.139.109 - 24 | 25 | 19 | 17 | 18 | 26 | 18 |
| 168.197.20.254 - 24 | 25 | 19 | 24 | 25 | 43 | 24 |
| 170.84.32.6 - 24 | 25 | 19 | 23 | 26 | 58 | 26 |
| 170.84.35.85 - 24 | 25 | 19 | 30 | 31 | 40 | 31 |
| 170.84.34.54 - 24 | 25 | 19 | 30 | 31 | 35 | 31 |
| 172.25.0.2 - 24 | 25 | 19 | 32 | 38 | 52 | 33 |
| 177.54.148.19 - 24 | 25 | 19 | 30 | 31 | 45 | 31 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )
Looks like that is because of packet loss introduced here:
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| c91180fd.virtua.com.br - 0 | 25 | 25 | 7 | 23 | 82 | 14 |
| 200.219.139.109 - 24 | 25 | 19 | 17 | 18 | 26 | 18 |
Is virtua your ISP? If so, they should be able to fix this.
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Posted byFitzy_GGGon Jul 9, 2018, 5:49:18 PMGrinding Gear Games
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Greetings Fitzy,
The last couple of days I've seen a huge improvement, however, occasional disconnects are still occurring, today I had WinMTR ready, and just as one happened, I had this result:
"
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 26 | 26 | 0 | 0 | 9 | 0 |
| 10.63.192.1 - 0 | 25 | 25 | 7 | 9 | 19 | 9 |
| c91180fe.virtua.com.br - 0 | 25 | 25 | 8 | 9 | 11 | 10 |
| c91180fc.virtua.com.br - 0 | 25 | 25 | 8 | 13 | 44 | 9 |
| c91180fd.virtua.com.br - 0 | 25 | 25 | 7 | 23 | 82 | 14 |
| 200.219.139.109 - 24 | 25 | 19 | 17 | 18 | 26 | 18 |
| 168.197.20.254 - 24 | 25 | 19 | 24 | 25 | 43 | 24 |
| 170.84.32.6 - 24 | 25 | 19 | 23 | 26 | 58 | 26 |
| 170.84.35.85 - 24 | 25 | 19 | 30 | 31 | 40 | 31 |
| 170.84.34.54 - 24 | 25 | 19 | 30 | 31 | 35 | 31 |
| 172.25.0.2 - 24 | 25 | 19 | 32 | 38 | 52 | 33 |
| 177.54.148.19 - 24 | 25 | 19 | 30 | 31 | 45 | 31 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )
Looks like that is because of packet loss introduced here:
"
| c91180fd.virtua.com.br - 0 | 25 | 25 | 7 | 23 | 82 | 14 |
| 200.219.139.109 - 24 | 25 | 19 | 17 | 18 | 26 | 18 |
Is virtua your ISP? If so, they should be able to fix this.
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Posted byFitzy_GGGon Jul 9, 2018, 5:49:18 PMGrinding Gear Games
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Lag spikes again. The same before the change of servers.
Date: 07/28/2018
https://pastebin.com/rRZR2Gv1
Is your ISP/Provider vivo?
3% packet loss is introduced between these two routers:
201.22.78.227.dynamic.dialup.gvt.net.br
152-255-140-45.user.vivozap.com.br
This is probably where the lag spikes are coming from.
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Posted byFitzy_GGGon Jul 29, 2018, 5:32:59 PMGrinding Gear Games
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We're currently experiencing capacity issues with the gateway, which is contributing to the poor performance people are experiencing. We're working on getting additional capacity ASAP.
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Posted byFitzy_GGGon Sep 2, 2018, 10:23:45 PMGrinding Gear Games
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I'm adding additional capacity in now, so there should be an improvement over the next half-hour or so.
If you're getting sustained, high latency, there could be some routing issue causing that problem. If you capture a WinMTR to br.login.pathofexile.com, I'll chase up our network provider for a fix.
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Posted byFitzy_GGGon Sep 3, 2018, 7:50:33 PMGrinding Gear Games
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Been having >180ms from Argentina since 3.0.0. Recently switched to fiber and it improved to ~150ms but still bad. With a bit of googling i found out that ip 89.221.42.185 seems to be from Italy but maybe i'm wrong. Hope it helps.
It looks like routing to Argentina is messed up in some way. I've raised it with the datacenter to see if they can fix it.
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Posted byFitzy_GGGon Sep 4, 2018, 12:27:24 AMGrinding Gear Games
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The DC has changed to outgoing route to go via another network provider. Do you see any improvement in latency?
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Posted byFitzy_GGGon Sep 4, 2018, 5:16:31 PMGrinding Gear Games
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