Known Issues / FAQ - Please check before posting!

These problems are currently being looked into and we'll be trying to get them fixed for you as soon as we can. There is no need to make new posts about them unless you have further information that may be helpful, thanks.

High-Priority Issues:

  • Map Stash Tabs - After restarting your game since the recent fix any crashes or additional empty tab problems should resolve over time in new instances.

  • Spell Echo/Multistrike - no longer repeats casts/attacks for certain minions.

  • Strongboxes reviving Abyss monsters causes revived monsters to be invulnerable.

  • Sound problems since 3.1.0 - Sounds often not being played.

Other recent issues:

  • Flask UI - clicking flask with mouse will prevent timer from displaying.

  • Heretic's Veil is displaying "reduced effect of Socketed Jewels".

  • Debuffs can clip with the Rampage kill counter.

  • The Zana mission to kill Corrupted Bosses in Pen Map is not able to be completed.

  • Linking mystery boxes in chat does not display the mystery box correctly.

  • Blood Offering is able to be used in conjunction with other Offering skills.

  • The 'Echoes of Witchcraft' prophecy is unable to be completed in the Western Forest in Act 6.

  • The darkshrine effect to make Izaro drop an additional unique item does not work.

  • The location of the 'Abandon Mission' button on Vagan is in the wrong spot.

  • Shakari can get stuck in walls.

  • Optional Quests (for example, A Dirty Job) are sometimes displayed in the quest tracker while in Maps.

  • "Defeat the Atziri trio by killing A'alai last" does not grant credit correctly.

  • Glove enchantments causing desync with some skills.

Has Any Exile Really Been Far Even as Decided to Use Even Go Want to do Look More Like?
Last edited by Kieren_GGG on Dec 13, 2017 9:55:40 PM
Last bumped on Dec 27, 2016 9:14:27 PM
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If the problem you experienced is not listed here, or the Common Technical Problems page, then please read the thread on How to Post Bug Reports

Any client crashes or disconnects are sent to us automatically. Report them if you have steps to reproduce the crash, but if you’re not sure why you crashed, then we’ll be investigating the default crash report ourselves.

Things you should know:
  • Typing /help in-game brings up a list of useful commands.
  • Pushing F1 toggles your telemetry. This shows your fps, latency, and other information.
  • If the game is running poorly, try turning Shadows or other settings down in your Graphics settings.
  • Holding Alt lets you see the built-in level of an item (it can restrict properties an item receives)
  • Backing up your content.ggpk file can save you a large download if the file becomes corrupted by a patch being interupted, or a PC crash. If it is corrupted (ie. "Your pack file has become corrupted..") try do a Pack Check.

Common Problems:
  • Damaged while changing areas: It is sometimes possible for monsters to damage you when changing areas. It's recommended that you make sure you're not being attacked when changing areas on higher difficulties or in Hardcore.
  • Leaving a bandit fight causes it to end: If you portal out of a bandit fight, the fight will end. Leaving the arena and re-entering will be required before you can start the bandit fight again.
  • Safety before Chaos Inoculation: When putting a point into Chaos Inoculation, ensure you disable all auras that consume life (Especially percentage based Auras attached to Blood Magic), even if you are allocating this point in town. If you fail to do so, you risk dying when changing zones, as those auras will attempt to apply and consume your entire life pool (which is now 1). This also goes for using caustic flasks while having Chaos Inoculation, and they will kill you.
  • Unique Claws with Weapon Effect MTX: Weapon effect microtransactions might not display correctly on certain Claws (The Scourge/Hand of Wisdom and Action).

Known General Issues:
  • Flasks don't activate while holding Alt, Shift, or Ctrl.
  • Totem Cast Speed: Totem skills display the speed of summoning the totem rather than the totem's cast speed, and the DPS display of totem skills will use the summoning speed rather than the totem's cast speed.
  • Repeatedly re-equipping items with +health mods, leveling gems in them, or repeatedly dropping and picking up quest rewards after taking the Oak bonus can cause a loss of life due to rounding.
  • Some skill specific passives (Aura Area of Effect Radius) don't show up on the character panel yet.
  • Gems socketed in items in player trade will not show up.
  • Casting some spell totems when spec'd into the Arohongui Chieftain node can sometimes cause stuttering.

Graphical Issues:
  • Text bug/jumbling "corrupted text": Text in the game getting jumbled up and sometimes spacing on it acting strange. We're still looking into this, restarting the game currently looks to fix it.
  • Missing Challenge Totems / Missing Crafting Benches: If you're missing crafting benches, please try the /claim_crafting_benches command. If this doesn't resolve the issue for you, or if you're missing a challenge totem, then email us at for us to look at fixing this up for you.
  • Black tiles/Missing lighting: Too many lights on a tile can cause it to become black in some areas. Please do /debug and send us a screenshot, we'll then look and see if we can rectify that occurrence.
  • Strange effects on character/monster: Mouse-over highlighting and/or layered effects (Blood Rage, Burning, Frozen, Shocked, Elemental Skeletons, Magic and Rare monsters) can cause unusual effects on the character or monsters, or make them all red. If it's too unusual then please let us know.
  • Floating Arrows: Arrows can sometimes get stuck in the air, over chasms and tall cliff walls.
  • Phasing + Quicksilver invisibility: This graphical problem makes you invisible, but not to monsters!
  • Weapon Effects aren't always removed properly: Applying a weapon effect that applies to both weapon slots(ex: Legacy) and then removing that weapon effect doesn't remove the effect from your weapons correctly.

Audio Issues:
  • Audio cutting out: When using certain skill(s) or a combination of skills with microtransaction effects, the audio can sometimes cut out. (Source)
  • Dialogue audio: Can sometimes cause crackling/distortion. Restarting your client will fix this temporarily.

Skill Gem Issues:
  • Vaal Auras: Base radius increases don't seem to be applying.
  • Reclaiming MTX effects: Currently you cannot reclaim a skill effect, unless your character has the applicable skill gem equipped and you then use the Cosmetic Tab to reclaim it. We are planning on adding this functionality to the Microtransaction list in the future.
Has Any Exile Really Been Far Even as Decided to Use Even Go Want to do Look More Like?
Last edited by Henry_GGG on Oct 23, 2017 6:51:22 PM

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