Failed to connect to instance

Today's afternoon:
"
2016/04/19 14:57:11 26747869 206 [INFO Client 3492] Abnormal disconnect: Failed to connect to instance
2016/04/19 15:29:48 28704277 206 [INFO Client 3492] Abnormal disconnect: Failed to connect to instance
2016/04/19 15:34:21 28977684 206 [INFO Client 3492] Abnormal disconnect: Failed to connect to instance
2016/04/19 16:35:47 759366 206 [INFO Client 848] Abnormal disconnect: Failed to connect to instance
2016/04/19 16:45:21 1332778 206 [INFO Client 848] Abnormal disconnect: Failed to connect to instance
2016/04/19 16:54:20 1872089 206 [INFO Client 848] Abnormal disconnect: Failed to connect to instance
2016/04/19 17:08:27 2718785 206 [INFO Client 848] Abnormal disconnect: Failed to connect to instance
2016/04/19 17:18:41 3333242 206 [INFO Client 848] Abnormal disconnect: Failed to connect to instance
2016/04/19 17:44:54 4906403 206 [INFO Client 848] Abnormal disconnect: Failed to connect to instance


WinMTR to eu.login.pathofexile.com:
"
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.254 - 0 | 317 | 317 | 0 | 0 | 1 | 0 |
| <myip>.ip.telfort.nl - 0 | 316 | 316 | 5 | 6 | 67 | 5 |
| bbr01.eq01.ams01.networklayer.com - 0 | 316 | 316 | 6 | 7 | 73 | 6 |
| ae5.dar01.sr01.ams01.networklayer.com - 0 | 316 | 316 | 6 | 6 | 31 | 6 |
| po1.fcr01.sr01.ams01.networklayer.com - 55 | 316 | 142 | 6 | 14 | 151 | 7 |
| f0.4a.3a25.ip4.static.sl-reverse.com - 0 | 316 | 316 | 6 | 6 | 16 | 6 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )
"Tact is the ability to tell someone to go to hell in such a way that they look forward to the trip" - Winston Churchill
Still no improvement:
"
2016/04/20 08:51:00 6412233 206 [INFO Client 784] Abnormal disconnect: Failed to connect to instance
2016/04/20 09:03:56 7188167 206 [INFO Client 784] Abnormal disconnect: Failed to connect to instance
2016/04/20 09:06:31 7342982 206 [INFO Client 784] Abnormal disconnect: Failed to connect to instance
2016/04/20 09:14:02 7794324 206 [INFO Client 784] Abnormal disconnect: Failed to connect to instance


"
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.254 - 0 | 1554 | 1554 | 0 | 0 | 5 | 1 |
| <myip>.ip.telfort.nl - 0 | 1553 | 1553 | 5 | 6 | 87 | 5 |
| bbr01.eq01.ams01.networklayer.com - 0 | 1553 | 1553 | 5 | 6 | 62 | 12 |
| ae5.dar01.sr01.ams01.networklayer.com - 0 | 1553 | 1553 | 6 | 7 | 60 | 7 |
| po1.fcr01.sr01.ams01.networklayer.com - 65 | 1553 | 558 | 6 | 13 | 252 | 7 |
| f0.4a.3a25.ip4.static.sl-reverse.com - 0 | 1553 | 1553 | 6 | 6 | 47 | 7 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )


Still funky stuff going on at po1.fcr01.sr01.ams01.networklayer.com which, according to linked site, is part of Softlayer, which is your service provider, right?
"Tact is the ability to tell someone to go to hell in such a way that they look forward to the trip" - Winston Churchill
same here alas..
Yep no improvement whatsoever.

Managed a few hours during the day and thought it was fixed.. oh how wrong i was :(
No Improvement.

I connected to 33 instances in the last 30 minutes and got abnormally disconnected trying to enter 7 of those according to the log. So in roughly 20% of all instances I found myself on the login screen after 20 seconds trying to connect. Playing high level maps feels like rolling a divine on Ventor's Gamble...
so sick of this shit ..
IGN : MyOwnWayZ
It seems to have been fixed for me, connecting to Amsterdam gateway.
Haven't had a single dc yesterday evening or this morning.

If things change i'll report back.

(I sent an extract of client.txt of the last 2 weeks and a link to my winmtr findings in this thread to support in an email, which would be sent on to the relevant team members. I didn't get a follow-up after that, but so far it looks solid. Patience and non hostile text might have helped, but that's guesswork :)
"Tact is the ability to tell someone to go to hell in such a way that they look forward to the trip" - Winston Churchill
Last edited by SonOfSon on Apr 23, 2016, 8:01:51 AM
I had the same problem for about a week. But for me too it seems fixed now since yesterday.
Same here, had a carefree day of playing poe, thanks to whoever twiddled a knob!

Hope the rest of you guys are good to go now as well!
I have the exact same problem.. it is just frustrating.. I gave up on lab, maps and just the game

Report Forum Post

Report Account:

Report Type

Additional Info