Failed to connect to instance

Same here, unplayable atm. Progress in main game gets super annoying. Never happened before last update.
Thought I'd give it another go tonight. Gave up after 25 minutes. Switched to predictive to see if it would make a difference. It didn't :(

"
2016/04/17 22:36:23 70743582 6c4 [INFO Client 1860] Just before calling client instance session
2016/04/17 22:36:23 70743582 c7 [INFO Client 1860] Connecting to instance server at 169.50.139.19:6112
2016/04/17 22:36:44 70764580 107 [DEBUG Client 1860] Connect time to instance server was 20998ms
2016/04/17 22:36:44 70764580 206 [INFO Client 1860] Abnormal disconnect: Failed to connect to instance
--
2016/04/17 22:37:14 70794657 6c4 [INFO Client 1860] Just before calling client instance session
2016/04/17 22:37:14 70794657 c7 [INFO Client 1860] Connecting to instance server at 159.122.82.206:6112
2016/04/17 22:37:35 70815655 107 [DEBUG Client 1860] Connect time to instance server was 20998ms
2016/04/17 22:37:35 70815655 206 [INFO Client 1860] Abnormal disconnect: Failed to connect to instance
--
2016/04/17 22:41:34 71053915 6c4 [INFO Client 1860] Just before calling client instance session
2016/04/17 22:41:34 71053915 c7 [INFO Client 1860] Connecting to instance server at 37.58.74.236:6112
2016/04/17 22:41:55 71074929 107 [DEBUG Client 1860] Connect time to instance server was 21014ms
2016/04/17 22:41:55 71074929 206 [INFO Client 1860] Abnormal disconnect: Failed to connect to instance
--
2016/04/17 22:42:44 71124194 6c4 [INFO Client 1860] Just before calling client instance session
2016/04/17 22:42:44 71124194 c7 [INFO Client 1860] Connecting to instance server at 159.122.193.174:6112
2016/04/17 22:43:05 71145207 107 [DEBUG Client 1860] Connect time to instance server was 20997ms
2016/04/17 22:43:05 71145207 206 [INFO Client 1860] Abnormal disconnect: Failed to connect to instance
--
2016/04/17 22:52:32 71712068 6c4 [INFO Client 3036] Just before calling client instance session
2016/04/17 22:52:32 71712068 c7 [INFO Client 3036] Connecting to instance server at 159.122.193.190:6112
2016/04/17 22:52:53 71733066 107 [DEBUG Client 3036] Connect time to instance server was 20998ms
2016/04/17 22:52:53 71733066 206 [INFO Client 3036] Abnormal disconnect: Failed to connect to instance


In case anyone else wants to plow through their client.txt, here's the grep command i'm using:
"
grep -B3 "^2016/04/17.*Failed to connect" Client.txt
"Tact is the ability to tell someone to go to hell in such a way that they look forward to the trip" - Winston Churchill
Just want to chirp in here - I am having the exact same issues ever since the labyrinth leaderboard patch.

My connection is superstable, i can count the disconnections (including PoE) on one hand for the past year.

However, and I am not exaggerating - I must have disconnected atleast 100 times since that patch. Game itself works fine, no latency spikes whatsoever... but every single loading screen, regardless if its map, world zone, hideout, other peoples hideout... it kicks me out of the game with an "failed to connect to instance" message.

Now I dont mind some instability, but the game is simply unplayable at the moment, it sometimes takes me all 6 portals to enter a single map, it's not enjoyable anymore.

2016/04/17 23:26:04 1833478814 6a8 [DEBUG Client 6992] Got Instance Details from login server
2016/04/17 23:26:04 1833478892 6c4 [INFO Client 6992] Just before calling client instance session
2016/04/17 23:26:04 1833478892 c7 [INFO Client 6992] Connecting to instance server at 169.50.139.26:6112
2016/04/17 23:26:25 1833499890 107 [DEBUG Client 6992] Connect time to instance server was 20998ms
2016/04/17 23:26:25 1833499890 206 [INFO Client 6992] Abnormal disconnect: Failed to connect to instance

This is the last from my client.txt

Now about every third or so has that kind of ms and kicks me out.
Last edited by falagar112 on Apr 17, 2016, 5:36:16 PM
Same problem here... game is unplayable since last update. Will come back when GGG fixes this.

2016/04/17 23:49:29 46173160 c7 [INFO Client 6444] Connecting to instance server at 37.58.74.227:6112
2016/04/17 23:49:50 46194173 107 [DEBUG Client 6444] Connect time to instance server was 21013ms
2016/04/17 23:49:50 46194173 206 [INFO Client 6444] Abnormal disconnect: Failed to connect to instance
"
falagar112 wrote:
Just want to chirp in here - I am having the exact same issues ever since the labyrinth leaderboard patch.

My connection is superstable, i can count the disconnections (including PoE) on one hand for the past year.

However, and I am not exaggerating - I must have disconnected atleast 100 times since that patch. Game itself works fine, no latency spikes whatsoever... but every single loading screen, regardless if its map, world zone, hideout, other peoples hideout... it kicks me out of the game with an "failed to connect to instance" message.

Now I dont mind some instability, but the game is simply unplayable at the moment, it sometimes takes me all 6 portals to enter a single map, it's not enjoyable anymore.

2016/04/17 23:26:04 1833478814 6a8 [DEBUG Client 6992] Got Instance Details from login server
2016/04/17 23:26:04 1833478892 6c4 [INFO Client 6992] Just before calling client instance session
2016/04/17 23:26:04 1833478892 c7 [INFO Client 6992] Connecting to instance server at 169.50.139.26:6112
2016/04/17 23:26:25 1833499890 107 [DEBUG Client 6992] Connect time to instance server was 20998ms
2016/04/17 23:26:25 1833499890 206 [INFO Client 6992] Abnormal disconnect: Failed to connect to instance

This is the last from my client.txt

Now about every third or so has that kind of ms and kicks me out.


a friendly bump, issues are still here today, every portal i take to run a map i disconnect, portal in a map to hideout, disconnect..

help us out and brainstorm with us, there's to many people with this issue :(
Problem seems to be gone (for now).
At least i finally finished my lab run :)

Edit: nvm problem is back again :(
Last edited by vakantien00b on Apr 18, 2016, 4:08:41 PM
For me this issue is still very real.

2016/04/18 21:02:55 26412203 6a8 [DEBUG Client 680] Got Instance Details from login server
2016/04/18 21:02:55 26412203 6c4 [INFO Client 680] Just before calling client instance session
2016/04/18 21:02:55 26412203 c7 [INFO Client 680] Connecting to instance server at 169.50.139.20:6112
2016/04/18 21:03:16 26433218 107 [DEBUG Client 680] Connect time to instance server was 21000ms
2016/04/18 21:03:16 26433218 206 [INFO Client 680] Abnormal disconnect: Failed to connect to instance
2016/04/18 21:03:27 26443796 6a8 [DEBUG Client 680] Got Instance Details from login server
2016/04/18 21:03:27 26443796 6c4 [INFO Client 680] Just before calling client instance session
2016/04/18 21:03:27 26443796 c7 [INFO Client 680] Connecting to instance server at 169.50.139.24:6112
2016/04/18 21:03:27 26443828 107 [DEBUG Client 680] Connect time to instance server was 16ms
2016/04/18 21:03:28 26444437 5c [INFO Client 680] Tile hash: 3039189680
2016/04/18 21:03:28 26444437 5d [INFO Client 680] Doodad hash: 0
2016/04/18 21:03:35 26451453 6a8 [DEBUG Client 680] Got Instance Details from login server
2016/04/18 21:03:35 26451453 6c4 [INFO Client 680] Just before calling client instance session
2016/04/18 21:03:35 26451453 c7 [INFO Client 680] Connecting to instance server at 37.58.74.230:6112
2016/04/18 21:03:35 26451468 107 [DEBUG Client 680] Connect time to instance server was 15ms
2016/04/18 21:03:35 26451500 5c [INFO Client 680] Tile hash: 1837449126
2016/04/18 21:03:35 26451500 5d [INFO Client 680] Doodad hash: 0
2016/04/18 21:03:49 26465500 6a8 [DEBUG Client 680] Got Instance Details from login server
2016/04/18 21:03:49 26465500 6c4 [INFO Client 680] Just before calling client instance session
2016/04/18 21:03:49 26465500 c7 [INFO Client 680] Connecting to instance server at 169.50.139.20:6112
2016/04/18 21:04:10 26486500 107 [DEBUG Client 680] Connect time to instance server was 21000ms
2016/04/18 21:04:10 26486500 206 [INFO Client 680] Abnormal disconnect: Failed to connect to instance
Yeah, from around 21:00 till 22:00 it was a bit better. The last 30 minutes were hell again.
(times in GMT+2 btw)
"
2016/04/18 21:07:30 49727892 6c4 [INFO Client 1796] Just before calling client instance session
2016/04/18 21:07:30 49727892 c7 [INFO Client 1796] Connecting to instance server at 169.50.139.19:6112
2016/04/18 21:07:51 49748890 107 [DEBUG Client 1796] Connect time to instance server was 20998ms
2016/04/18 21:07:51 49748890 206 [INFO Client 1796] Abnormal disconnect: Failed to connect to instance
--
2016/04/18 21:48:50 52208168 6c4 [INFO Client 1796] Just before calling client instance session
2016/04/18 21:48:50 52208168 c7 [INFO Client 1796] Connecting to instance server at 159.122.72.182:6112
2016/04/18 21:49:11 52229165 107 [DEBUG Client 1796] Connect time to instance server was 20997ms
2016/04/18 21:49:11 52229165 206 [INFO Client 1796] Abnormal disconnect: Failed to connect to instance
--
2016/04/18 22:17:26 53923913 6c4 [INFO Client 1796] Just before calling client instance session
2016/04/18 22:17:26 53923913 c7 [INFO Client 1796] Connecting to instance server at 169.50.139.19:6112
2016/04/18 22:17:47 53944927 107 [DEBUG Client 1796] Connect time to instance server was 20998ms
2016/04/18 22:17:47 53944927 206 [INFO Client 1796] Abnormal disconnect: Failed to connect to instance
--
2016/04/18 22:17:56 53954146 6c4 [INFO Client 1796] Just before calling client instance session
2016/04/18 22:17:56 53954146 c7 [INFO Client 1796] Connecting to instance server at 169.50.139.5:6112
2016/04/18 22:18:17 53975160 107 [DEBUG Client 1796] Connect time to instance server was 20998ms
2016/04/18 22:18:17 53975160 206 [INFO Client 1796] Abnormal disconnect: Failed to connect to instance
--
2016/04/18 22:19:36 54053738 6c4 [INFO Client 2620] Just before calling client instance session
2016/04/18 22:19:36 54053738 c7 [INFO Client 2620] Connecting to instance server at 169.50.139.19:6112
2016/04/18 22:19:57 54074751 107 [DEBUG Client 2620] Connect time to instance server was 21013ms
2016/04/18 22:19:57 54074751 206 [INFO Client 2620] Abnormal disconnect: Failed to connect to instance
--
2016/04/18 22:20:15 54093081 6c4 [INFO Client 2620] Just before calling client instance session
2016/04/18 22:20:15 54093081 c7 [INFO Client 2620] Connecting to instance server at 169.50.139.19:6112
2016/04/18 22:20:36 54114079 107 [DEBUG Client 2620] Connect time to instance server was 20998ms
2016/04/18 22:20:36 54114079 206 [INFO Client 2620] Abnormal disconnect: Failed to connect to instance
--
2016/04/18 22:22:27 54225011 6c4 [INFO Client 2620] Just before calling client instance session
2016/04/18 22:22:27 54225011 c7 [INFO Client 2620] Connecting to instance server at 169.50.68.25:6112
2016/04/18 22:22:48 54246024 107 [DEBUG Client 2620] Connect time to instance server was 20998ms
2016/04/18 22:22:48 54246024 206 [INFO Client 2620] Abnormal disconnect: Failed to connect to instance
--
2016/04/18 22:23:11 54268879 6c4 [INFO Client 2620] Just before calling client instance session
2016/04/18 22:23:11 54268879 c7 [INFO Client 2620] Connecting to instance server at 169.50.139.19:6112
2016/04/18 22:23:32 54289876 107 [DEBUG Client 2620] Connect time to instance server was 20997ms
2016/04/18 22:23:32 54289876 206 [INFO Client 2620] Abnormal disconnect: Failed to connect to instance
--
2016/04/18 22:27:20 54517482 6c4 [INFO Client 2620] Just before calling client instance session
2016/04/18 22:27:20 54517482 c7 [INFO Client 2620] Connecting to instance server at 169.50.139.19:6112
2016/04/18 22:27:41 54538479 107 [DEBUG Client 2620] Connect time to instance server was 20997ms
2016/04/18 22:27:41 54538479 206 [INFO Client 2620] Abnormal disconnect: Failed to connect to instance
--
2016/04/18 22:27:50 54548167 6c4 [INFO Client 2620] Just before calling client instance session
2016/04/18 22:27:50 54548167 c7 [INFO Client 2620] Connecting to instance server at 159.122.72.182:6112
2016/04/18 22:28:11 54569165 107 [DEBUG Client 2620] Connect time to instance server was 20998ms
2016/04/18 22:28:11 54569165 206 [INFO Client 2620] Abnormal disconnect: Failed to connect to instance
--
2016/04/18 22:29:35 54652813 6c4 [INFO Client 3244] Just before calling client instance session
2016/04/18 22:29:35 54652813 c7 [INFO Client 3244] Connecting to instance server at 169.50.139.19:6112
2016/04/18 22:29:56 54673826 107 [DEBUG Client 3244] Connect time to instance server was 20997ms
2016/04/18 22:29:56 54673826 206 [INFO Client 3244] Abnormal disconnect: Failed to connect to instance
--
2016/04/18 22:43:45 55503112 6c4 [INFO Client 3244] Just before calling client instance session
2016/04/18 22:43:45 55503112 c7 [INFO Client 3244] Connecting to instance server at 169.50.139.19:6112
2016/04/18 22:44:06 55524125 107 [DEBUG Client 3244] Connect time to instance server was 20997ms
2016/04/18 22:44:06 55524125 206 [INFO Client 3244] Abnormal disconnect: Failed to connect to instance
"Tact is the ability to tell someone to go to hell in such a way that they look forward to the trip" - Winston Churchill
i ve some kind of this problem since today. getting stuck at the loading screen when switching zones.

dont know if my problem is the same u guys have since my .log dont say anything about "abnormal disconnects" but definetly some of this happens when i stay for 30mins in a loading screen (gave me the fun to do nothing in the loading screen to watch a series)-

kinda annoying, and beside all other problems i have with latency issues iam rly tired of all this stress i have with this game the last days.
2016/04/19 04:16:15 1937283752 c7 [INFO Client 10536] Connecting to instance server at 169.50.139.26:6112
2016/04/19 04:16:15 1937283783 107 [DEBUG Client 10536] Connect time to instance server was 15ms
2016/04/19 04:16:28 1937296575 5c [INFO Client 10536] Tile hash: 3036816686
2016/04/19 04:16:28 1937296575 5d [INFO Client 10536] Doodad hash: 0
2016/04/19 04:16:31 1937299664 608 [DEBUG Client 10536] Joined guild named The Dreamcatchers with 16 members
2016/04/19 04:16:46 1937314889 6a8 [DEBUG Client 10536] Got Instance Details from login server
2016/04/19 04:16:46 1937314967 6c4 [INFO Client 10536] Just before calling client instance session
2016/04/19 04:16:46 1937314967 c7 [INFO Client 10536] Connecting to instance server at 37.58.74.236:6112
2016/04/19 04:16:46 1937314999 107 [DEBUG Client 10536] Connect time to instance server was 32ms
2016/04/19 04:16:48 1937316699 5c [INFO Client 10536] Tile hash: 1837449126
2016/04/19 04:16:48 1937316699 5d [INFO Client 10536] Doodad hash: 0
2016/04/19 04:16:51 1937319538 608 [DEBUG Client 10536] Joined guild named The Dreamcatchers with 16 members
2016/04/19 04:16:55 1937323532 6a8 [DEBUG Client 10536] Got Instance Details from login server
2016/04/19 04:16:55 1937323610 6c4 [INFO Client 10536] Just before calling client instance session
2016/04/19 04:16:55 1937323610 c7 [INFO Client 10536] Connecting to instance server at 169.50.139.27:6112
2016/04/19 04:17:16 1937344623 107 [DEBUG Client 10536] Connect time to instance server was 20998ms
2016/04/19 04:17:16 1937344623 206 [INFO Client 10536] Abnormal disconnect: Failed to connect to instance
2016/04/19 04:17:21 1937349724 6a8 [DEBUG Client 10536] Got Instance Details from login server
2016/04/19 04:17:21 1937349724 6c4 [INFO Client 10536] Just before calling client instance session
2016/04/19 04:17:21 1937349724 c7 [INFO Client 10536] Connecting to instance server at 169.50.139.26:6112
2016/04/19 04:17:21 1937349756 107 [DEBUG Client 10536] Connect time to instance server was 16ms
2016/04/19 04:17:21 1937349802 5c [INFO Client 10536] Tile hash: 3036816686
2016/04/19 04:17:21 1937349802 5d [INFO Client 10536] Doodad hash: 0
2016/04/19 04:17:22 1937350972 608 [DEBUG Client 10536] Joined guild named The Dreamcatchers with 16 members
2016/04/19 04:17:27 1937356089 6a8 [DEBUG Client 10536] Got Instance Details from login server
2016/04/19 04:17:27 1937356089 6c4 [INFO Client 10536] Just before calling client instance session
2016/04/19 04:17:27 1937356089 c7 [INFO Client 10536] Connecting to instance server at 37.58.74.236:6112
2016/04/19 04:17:27 1937356120 107 [DEBUG Client 10536] Connect time to instance server was 16ms
2016/04/19 04:17:28 1937356152 5c [INFO Client 10536] Tile hash: 1837449126
2016/04/19 04:17:28 1937356152 5d [INFO Client 10536] Doodad hash: 0
2016/04/19 04:17:29 1937357290 608 [DEBUG Client 10536] Joined guild named The Dreamcatchers with 16 members
2016/04/19 04:17:35 1937363889 6a8 [DEBUG Client 10536] Got Instance Details from login server
2016/04/19 04:17:35 1937363889 6c4 [INFO Client 10536] Just before calling client instance session
2016/04/19 04:17:35 1937363889 c7 [INFO Client 10536] Connecting to instance server at 169.50.139.27:6112
2016/04/19 04:17:35 1937363920 107 [DEBUG Client 10536] Connect time to instance server was 16ms
2016/04/19 04:17:58 1937387118 5c [INFO Client 10536] Tile hash: 3881013728
2016/04/19 04:17:58 1937387118 5d [INFO Client 10536] Doodad hash: 0
2016/04/19 04:18:01 1937389505 608 [DEBUG Client 10536] Joined guild named The Dreamcatchers with 16 members
2016/04/19 04:20:47 1937555536 6a8 [DEBUG Client 10536] Got Instance Details from login server
2016/04/19 04:20:47 1937555536 6c4 [INFO Client 10536] Just before calling client instance session
2016/04/19 04:20:47 1937555536 c7 [INFO Client 10536] Connecting to instance server at 37.58.74.236:6112
2016/04/19 04:21:08 1937576550 107 [DEBUG Client 10536] Connect time to instance server was 20998ms
2016/04/19 04:21:08 1937576550 206 [INFO Client 10536] Abnormal disconnect: Failed to connect to instance


Still happening, was fine for a while earlier today, around midnight (GMT+1) problems started, until it literally became unplayable. 2 maps in a row i ran out of portals due to disconnects...

Report Forum Post

Report Account:

Report Type

Additional Info