An Unexpected Disconnection Occurs

HELP PLEASE

I've installed the game just this morning and tried to connect to the game but everytime I'm gonna choose which class I want to create about 5-10 seconds the game will return me in the title screen.

Have Tried the following already:

1. Battleping and almost all servers
2. VPN
3. UI> Networking mode changing (AUto-LOckstep-Predictive)
4. Firewall/Without firewall

HMm. I really want to pay the game. BTW i tried the WinMTR and this is what I get:
(Correct me if I did something noob)

ANY HELP WILL BE APPRECIATED. THANKS in Advance.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.22.1 - 0 | 145 | 145 | 0 | 48 | 833 | 0 |
| CPE.lan - 0 | 145 | 145 | 1 | 49 | 837 | 1 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| 10.165.253.98 - 0 | 145 | 145 | 21 | 90 | 332 | 121 |
| 10.165.247.29 - 1 | 141 | 140 | 34 | 101 | 638 | 75 |
| 10.169.95.82 - 0 | 145 | 145 | 37 | 100 | 672 | 120 |
| 210.213.255.149.pldt.net - 0 | 145 | 145 | 36 | 103 | 669 | 116 |
| 210.213.130.114.static.pldt.net - 0 | 145 | 145 | 40 | 111 | 742 | 108 |
| 122.2.175.50.static.pldt.net - 0 | 145 | 145 | 36 | 96 | 662 | 102 |
| 210.213.131.81.static.pldt.net - 0 | 145 | 145 | 39 | 122 | 845 | 102 |
| unknown.telstraglobal.net - 0 | 144 | 144 | 193 | 251 | 822 | 215 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| ae3.bbr02.eq01.sjc02.networklayer.com - 0 | 144 | 144 | 174 | 251 | 845 | 212 |
| ae0.bbr02.cs01.lax01.networklayer.com - 0 | 144 | 144 | 182 | 269 | 860 | 213 |
| ae7.bbr01.cs01.lax01.networklayer.com - 0 | 144 | 144 | 185 | 271 | 862 | 211 |
| ae19.bbr01.eq01.dal03.networklayer.com - 0 | 144 | 144 | 207 | 294 | 864 | 207 |
| ae5.dar02.dal06.networklayer.com - 0 | 144 | 144 | 210 | 276 | 802 | 267 |
| po2.fcr01.sr02.dal06.networklayer.com - 1 | 141 | 140 | 218 | 293 | 859 | 239 |
| 7c.c9.f617.ip4.static.sl-reverse.com - 0 | 144 | 144 | 212 | 287 | 858 | 266 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Almost the same issue here! I can play the game for about 5~10min and that "An unexpected disconnection occurs" pops up.
Would be great if I can get some help together as well. :)

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Destination network unreachable. - 4 | 93 | 90 | 0 | 1 | 30 | 4 |
| Destination network unreachable. - 8 | 85 | 79 | 0 | 21 | 88 | 14 |
| 10.202.96.68 - 8 | 85 | 79 | 0 | 20 | 47 | 10 |
| 10.1.1.97 - 5 | 85 | 81 | 0 | 20 | 50 | 16 |
| No response from host - 100 | 19 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 6 | 89 | 84 | 0 | 24 | 64 | 29 |
| Destination network unreachable. - 6 | 89 | 84 | 0 | 25 | 141 | 26 |
| 203.190.230.61 - 6 | 89 | 84 | 0 | 20 | 48 | 23 |
| ae0.bbr01.eq01.syd02.networklayer.com - 4 | 85 | 82 | 0 | 135 | 163 | 139 |
| ae7.bbr02.eq01.syd02.networklayer.com - 4 | 85 | 82 | 0 | 135 | 182 | 133 |
| ae0.bbr02.nd01.mel02.networklayer.com - 4 | 85 | 82 | 0 | 147 | 179 | 151 |
| ae6.dar02.mel01.networklayer.com - 4 | 85 | 82 | 0 | 146 | 175 | 154 |
| po2.fcr01b.mel01.networklayer.com - 4 | 85 | 82 | 0 | 152 | 196 | 150 |
| speedtest.mel01.softlayer.com - 4 | 85 | 82 | 0 | 146 | 175 | 152 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

P.S When I'm in a party it doesn't disconnect for some reason :/


Last edited by TheLittleAzn on Feb 5, 2016, 9:29:19 AM
Hmm, your trace routes are a little short, and so it's hard to say for sure, but your second WinMTR report has a some packet loss throughout the trace.

Could you please let us know a bit about your home network? Such as if you're not wireless or not, or if you're playing on any form of shared network (such as in a dorm or at a work place).

Could you please also try running the WinMTR report program for around 500 in the "sent" column? This should give us a slightly better picture.
"
Brian_GGG wrote:
Hmm, your trace routes are a little short, and so it's hard to say for sure, but your second WinMTR report has a some packet loss throughout the trace.


Packet loss on 2nd post appears to be from a different user. TheLittleAzn, would you mind making a 2nd thread to avoid confusion. You got different problems than the OP. A longer WinMTR run would be good too.


@OP - I was looking at your trace, and I noticed something. Here is the first line of your WinMTR report:

| 192.168.22.1 - 0 | 145 | 145 | 0 | 48 | 833 | 0 |

This is inside your own network and you are getting an average response time of 48ms with at least one spike of 833ms. Because this should be 1ms or less, I'd say there is something up on your internal network.

Are you connecting wirelessly to your home router? Are you able to hardwire or improve things internally? Have you already power cycled all your internal gear ( router / switches / modems etc ).

"I would have listened... I would have understood!" - Scion

Have you removed Asus ROG/GameFirst yet?
"
MaxTheLimit wrote:
"
Brian_GGG wrote:
Hmm, your trace routes are a little short, and so it's hard to say for sure, but your second WinMTR report has a some packet loss throughout the trace.


Packet loss on 2nd post appears to be from a different user.


That would explain the variance between the two! Teach me to look at WinMTR reports first thing in the morning :)

On topic, while a longer WinMTR report would probably still be a good idea, Maxthelimit looks to be on the correct path.

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