Didn't get my 1st Rigwald MTX (Boots)
Hi there!
Thank you for posting. I am sorry to hear that you have had this problem. I have marked your account for investigation, and we will resolve this issue as soon as possible. I apologise for any delay you might experience as we review this issue. Thanks for your patience. *Edit can you confirm with us that the /recheck_achievements command does not address this issue? ✮ Please contact support@grindinggear.com if you need any help! Last edited by Tom_GGG on Jan 18, 2016, 5:54:43 PM
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Thanks for that confirmation.
I have forwarded this case to be reviewed by our investigations team. Please know that you will be contacted immediately when the Challenge reward has been restored on your account. Thanks! ✮ Please contact support@grindinggear.com if you need any help!
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Hey Qvintvs,
I'm afraid we are still waiting for the investigation team to get back to us. I apologise for the delay and any inconveniences this has caused. Please be assured that we will get in touch with you and let you know once we've heard back :) |
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