[Washington D.C. Gateway] Service disruption 20-Nov-2015 5:35 - 6:31 UTC

Hi there,

Between 20-Nov-2015 5:35 - 6:31 UTC, the Washington D.C. gateway experienced some disruption in service.

Users connected through the Washington D.C. gateway may have experienced:
  • Disconnections
  • Inability to connect/join to existing instances


Investigation showed that the network connectivity to our servers in Washington D.C. had been disrupted during this period. We have informed our provider, who have discovered that has occurred during scheduled maintenance that was not intended to create an outage. At this time, service is restored and their network engineers are troubleshooting the issue to determine a root cause.

We apologize for any inconvenience caused to our Washington D.C. gateway users during this period.

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