[Known Issue] Deutsche Telekom

It's been brought to my attention that there have been a lot of new threads created relating the connectivity issues experienced by Deutsche Telekom users connecting to European Path of Exile gateways.

If you are a Deutsche Telekom user, and have been experiencing higher than usual latency and more frequent disconnects, especially during peak times, it's likely that this problem is causing your issues.

What is causing the issue?
There is currently an issue affecting one of Deutsche Telekom's routers (62.157.249.78). There is increased latency and packet loss to this router/hop, which get worse during peak times, indicating over congestion.

Is it something we can fix?
While we are aware of the issue, and are seeking information and some sort of solution, the problem is outside of our, and our providers direct control.

What you can do to help:

• Follow the instructions from this guide
• Forward the WinMTR trace through as part of a support request to your ISP

Hopefully if they have enough customers raising this issue, they may be motivated to do something about it.