Game Continuously disconnects upon entering new areas

*I don't know how relevant this is, but I've recently upgraded from windows 7 to windows 10

Recently, I've started facing an issue where there's about a 50/50 chance upon loading into a different instance that I will disconnect a few seconds after loading in; the issue entails my character being able to walk around and nothing else, and without anything happening, until being booted back to the login screen 10-20 seconds later. The issue is repetitive and it seems largely random, and it is extremely painful to play with as one might imagine. I am using the steam client and I did try to run it with windows 7 compatibility just in case but the game would not even start up properly (it would show me as in-game on steam for about 5 seconds before going back to 'online').

Attached below are the results I got from running speedtest.ams01.softlayer.com as the host in my Trace Route.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| CISCO00509 - 0 | 49 | 49 | 0 | 0 | 2 | 0 |
| REHAB-R02C-C-EG - 0 | 49 | 49 | 22 | 27 | 33 | 24 |
| host-163.121.211.134.tedata.net - 18 | 29 | 24 | 24 | 25 | 46 | 24 |
| host-163.121.211.134.tedata.net - 18 | 29 | 24 | 24 | 32 | 174 | 24 |
| 10.37.242.18 - 0 | 49 | 49 | 25 | 28 | 34 | 29 |
| 10.35.2.157 - 0 | 49 | 49 | 25 | 27 | 35 | 28 |
| 10.32.8.107 - 0 | 49 | 49 | 26 | 32 | 68 | 28 |
| 10.37.22.185 - 0 | 49 | 49 | 27 | 44 | 134 | 35 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| ae7.bbr02.xn01.fra01.networklayer.com - 0 | 49 | 49 | 80 | 83 | 101 | 84 |
| ae1.bbr01.eq01.ams02.networklayer.com - 0 | 49 | 49 | 80 | 85 | 102 | 87 |
| ae5.dar01.sr01.ams01.networklayer.com - 0 | 49 | 49 | 84 | 87 | 94 | 87 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| speedtest.ams01.softlayer.com - 0 | 49 | 49 | 81 | 86 | 108 | 86 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Hey there!

I'm sorry to hear you're experiencing this. Can you please clarify whether these disconnects happen randomly (ie. you can play for an hour and change zones a bunch of times before you experience a disconnection), or if they occur when you try to change zones for the first or second time after logging in?
Need some help? Contact us at support@grindinggear.com

Queen of Padlocks
same problem
run as adminisrator not help with this each 2location dc and dc tryin enter back
and ping 60-1000ups
like packet loss
wat poe server ip? for win-mtr
Last edited by mndstrm on Aug 22, 2015, 8:06:27 AM
"
mndstrm wrote:
same problem
run as adminisrator not help with this each 2location dc and dc tryin enter back
and ping 60-1000ups
like packet loss
wat poe server ip? for win-mtr


Hey mndstrm, can you let me know if you've upgraded to Windows 10?
Need some help? Contact us at support@grindinggear.com

Queen of Padlocks
"
"
mndstrm wrote:
same problem
run as adminisrator not help with this each 2location dc and dc tryin enter back
and ping 60-1000ups
like packet loss
wat poe server ip? for win-mtr


Hey mndstrm, can you let me know if you've upgraded to Windows 10?


yes but 2weeks ago, problem start yesterday
"
mndstrm wrote:
"
"
mndstrm wrote:
same problem
run as adminisrator not help with this each 2location dc and dc tryin enter back
and ping 60-1000ups
like packet loss
wat poe server ip? for win-mtr


Hey mndstrm, can you let me know if you've upgraded to Windows 10?


yes but 2weeks ago, problem start yesterday


Can you try the following steps please:

→Go to you C:\Users\username\Documents\My Games
→Right click on the 'Path of Exile' folder and select Properties
→Select the Security Tab
→Click the Edit button
→Select the HomeUsers group
→Check the 'Full Control' checkbox in the Allow column
→Click 'OK', then 'OK' again to save
Need some help? Contact us at support@grindinggear.com

Queen of Padlocks
"


→Go to you C:\Users\username\Documents\My Games
→Right click on the 'Path of Exile' folder and select Properties
→Select the Security Tab
→Click the Edit button
→Select the HomeUsers group
→Check the 'Full Control' checkbox in the Allow column
→Click 'OK', then 'OK' again to save



all properties same = full controll

also hav problem with forum, long page loading and whites background


ps: any packet loss to frankfurt gate
Last edited by mndstrm on Aug 22, 2015, 8:18:54 AM
same issue here
win 7 x64
play on steam and this started for me 3 days ago

praying for RNGsus, I can play 15min straight (before ms skyrocket or get stuck at loadscreen of death).
then i have to close the game and start over..sucks when you're climbing the scepter of god and can't reach the waypoint ><

hope you can fix this asap..love this game.
sry for my bad english. ><



have you tried turning it off and on again?
I'm having this identical issue as well, i can login and zone 2 times and i lock on the second zone every time. I have never opened the marketplace as Chris' post on reddit claimed to be the culprit. I do have windows 10 and i have reset the security permissions on my docs/my games/PoE folder (all of them individually as well). Any resolution would be great to have as ive been playing for years but only started this yesterday.

Thanks!

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