All my Characters were deleted

Hello, today when I logged in to my ACC.
I found very a strange bug (I hope)... All my characters were missing except the last HC character
I tried relogging, nothing changed.
When I created Softcore character I had to find out that also all items from my Chest are away...
Noone had login information for this account except me...
I hope its just some strange Server Sided bug...

Can someone reply to this please?...

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