Game crashes to login when zoning
Need some help and everything I've found on the subject has not helped yet, including changing the page size (which I reverted).
This issue started last night, my game loads fine most of the time. However, 25% of the time when I try to zone to somewhere else it crashes back to loading screen after a longer than normal wait time. This has always happened in the past, I'd say only 5% of the time before. I play a summoner which makes the game unplayable for me since building my army takes a few zones to begin with. Nothing has changed on my system that I've been playing on for the last 8 months. It's a fast/new system, so I don't believe it's hardware related. Trace route came back fine. Re-installed PoE hoping it would help but it didn't. Any suggestions? | |
I am also having the same problem.
never happened to me before today and it crashes back to the login screen almost 50% of the time for me now. | |
So this is not a game crash I think but a disconnection from the server? Is there any error appearing? Maybe check the PoE logs?
There are several common issues listed about that here: http://www.pathofexile.com/forum/view-thread/73322 |
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This is all i get in the client.txt file. Also, no error popups of any kind when it happens. This is me jumping around in waypoints until crash to login screen. Anything else I can check?
2015/06/22 18:34:32 1743950 ee [INFO Client 2568] Changing to OpenAL device "Generic Software on Realtek Digital Output(Optical) (Realtek High Definition Audio)" 2015/06/22 18:35:36 1808347 5b6 [DEBUG Client 2568] Got Instance Details from login server 2015/06/22 18:35:36 1808363 5c5 [INFO Client 2568] Just before calling client instance session 2015/06/22 18:35:36 1808379 a2 [INFO Client 2568] Connecting to instance server at 173.192.25.28:6112 2015/06/22 18:35:37 1808925 5b [INFO Client 2568] Tile hash: 1138104812 2015/06/22 18:35:37 1808925 5c [INFO Client 2568] Doodad hash: 0 2015/06/22 18:35:43 1814650 5b6 [DEBUG Client 2568] Got Instance Details from login server 2015/06/22 18:35:43 1814666 5c5 [INFO Client 2568] Just before calling client instance session 2015/06/22 18:35:43 1814666 a2 [INFO Client 2568] Connecting to instance server at 173.192.12.51:6112 2015/06/22 18:35:44 1815882 5b [INFO Client 2568] Tile hash: 124138268 2015/06/22 18:35:44 1815882 5c [INFO Client 2568] Doodad hash: 4266645552 2015/06/22 18:35:46 1818581 5b6 [DEBUG Client 2568] Got Instance Details from login server 2015/06/22 18:35:46 1818597 5c5 [INFO Client 2568] Just before calling client instance session 2015/06/22 18:35:46 1818597 a2 [INFO Client 2568] Connecting to instance server at 192.155.227.211:6112 2015/06/22 18:35:48 1819782 5b [INFO Client 2568] Tile hash: 2526812703 2015/06/22 18:35:48 1819782 5c [INFO Client 2568] Doodad hash: 451263147 2015/06/22 18:35:51 1822684 5b6 [DEBUG Client 2568] Got Instance Details from login server 2015/06/22 18:35:51 1822715 5c5 [INFO Client 2568] Just before calling client instance session 2015/06/22 18:35:51 1822715 a2 [INFO Client 2568] Connecting to instance server at 173.192.12.50:6112 2015/06/22 18:35:51 1823136 5b [INFO Client 2568] Tile hash: 1859560150 2015/06/22 18:35:51 1823136 5c [INFO Client 2568] Doodad hash: 0 2015/06/22 18:35:54 1825788 5b6 [DEBUG Client 2568] Got Instance Details from login server 2015/06/22 18:35:54 1825788 5c5 [INFO Client 2568] Just before calling client instance session 2015/06/22 18:35:54 1825788 a2 [INFO Client 2568] Connecting to instance server at 173.192.25.24:6112 2015/06/22 18:36:15 1846802 1dc [INFO Client 2568] Abnormal disconnect: Failed to connect to instance | |
I too am getting the same problem. I emailed GGG and got this in response;
In situations like this the best way to proceed will be to generate a WinMTR report. A WinMTR report will provide us with some details about the connection between your PC and our servers, and can help pinpoint any potential issues. You can find a guide to using WinMTR here I'll try this soon after i finish updating my other game. Ethereal Serenity founder - https://discord.gg/cMfkf8
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I did the WinMTR last night and found no issues. Ill have to re-run it when I get home and post.
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Hi There,
Could you guys please let us know where you're located (country is fine), as well as what ISP you're using? | |
Im from the UK my isp is SKY been having issues all day disconnecting from poe server with the error "unable to connect to instance"
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I am having the exact same issues, and guess what... I am with stupid SKY as well. Webpages are taking longer to load too for me so I am not too sure what to make of this, how is your connection outside of POE?
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I am in US, Oregon to be exact. Carrier is Frontier/FiOS. Interesting you mentioned the internet. Normally loading a page takes only a split second, but since last night it can take several. Doesn't happen often, one out of every 8 or so pages.
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