Technical Support - Unable to connect to patching server / Login server / Disconnects while playing and more - Forum

in the past 3 days i cant play for 30 mins straight without the game disconnecting. well that's if i can login. most of the time the game doesn't launch because the launcher cant "connect to patching server" and when it does launch sometimes i can't login because the game can't access the login server. what can cause that? and yes my firewall doesn't block anything i entered it and allowed every little POE software piece to let it work freely what now? i never had problems playing till now (well i'm playing only for a few weeks yeah?)	Posted by shmuel516 on May 12, 2015, 8:43:27 AM Quote this Post
Can you capture a winmtr trace using version 0.92 while you play and ensure it captures at least 300 packets and a disconnection? Post the results here.	Posted by Drakier on May 12, 2015, 10:07:50 AM Valued Poster Quote this Post
we;; now i can't even connect to the patching server... tryed everything.. deleted the game to reinstall and still can't connect XD here are the result for the patching server: edit: and now this is while tryting to connect: Last edited by shmuel516 on May 12, 2015, 12:08:45 PM	Posted by shmuel516 on May 12, 2015, 12:02:08 PM Quote this Post
Remove and re-add path of exile to your firewall and antivirus exclusions. Is best to just completely remove them from the environment to remove variables.	Posted by Drakier on May 12, 2015, 12:41:29 PM Valued Poster Quote this Post
well i must say that i saw your post just now and i did nothing of that... but! the game worked somehow today! i played for about an hour and BOOM diconnected in the middle (must say that it happened when i tried to teleport back to townn) and after that it coulndn't connect to login server... and now i changed the firewall preferences but nothing happened. so how can the firewall help now? or what now? thanks a lot for the help!	Posted by shmuel516 on May 13, 2015, 3:48:40 PM Quote this Post
You should trace while playing so it can capture these disconnects preemptively. The trace really should be running before the disconnect so it can catch the whole thing. Think of it like car crash scene. It's much more reliable to have a video of the crash itself than a video of the aftermath. It's hard to really see the problem/fault without the whole thing.	Posted by Drakier on May 13, 2015, 6:25:08 PM Valued Poster Quote this Post
" Drakier wrote: You should trace while playing so it can capture these disconnects preemptively. The trace really should be running before the disconnect so it can catch the whole thing. Think of it like car crash scene. It's much more reliable to have a video of the crash itself than a video of the aftermath. It's hard to really see the problem/fault without the whole thing. Ok! thanks. sorry for the late respond was on a vacation XD how do i trace the game? i just let the porogram trace pathofexile.exe while im playing? that all?	Posted by shmuel516 on May 23, 2015, 5:21:18 AM Quote this Post
no, you start the trace either to your gateway or to a specific instance server found in the log file. let it just run while playing.	Posted by Drakier on May 23, 2015, 11:48:03 AM Valued Poster Quote this Post