Failed to Connect to Instance [EU]
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There will be a line like this:
2015/02/26 22:40:52 9298782 a2 [INFO Client 3368] Connecting to instance server at 37.58.74.234:6112 Please run a WinMTR (http://sourceforge.net/projects/winmtr/) report on the ip address (without the port at the end - e.g. 37.58.74.234) and post the results here. This should show if this is related to internet carriers. Thanks | |
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I even can't log-in to the server after the crash most of the time.
Here is my result from WinMTR |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | fritz.box - 0 | 33 | 33 | 3 | 4 | 10 | 4 | | lo0.dr14.d12.xs4all.net - 0 | 33 | 33 | 23 | 43 | 134 | 27 | | 1413.ae3.xr4.1d12.xs4all.net - 0 | 33 | 33 | 22 | 23 | 28 | 24 | | 0.ge-0-2-0.xr1.sara.xs4all.net - 0 | 33 | 33 | 22 | 24 | 36 | 24 | | bbr01.eq01.ams01.networklayer.com - 0 | 33 | 33 | 23 | 25 | 30 | 26 | | ae5.dar01.sr01.ams01.networklayer.com - 0 | 33 | 33 | 24 | 26 | 36 | 26 | | No response from host - 100 | 33 | 0 | 0 | 0 | 0 | 0 | |________________________________________________|______|______|______|______|______|______| Poor_Exile Last edited by Poor_Exile on Feb 26, 2015, 3:56:51 PM
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It seems that most of the time, it is when going to hideout. I can do dock runs with no problem, as soon as I go to HO, get dc.
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" Looks to be ISP related for me. |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| |nrth-bb-1c-ae10-0.network.virginmedia.net - 0 | 28 | 28 | 1 | 68 | 1532 | 2 | |nrth-bb-1c-ae10-0.network.virginmedia.net - 0 | 28 | 28 | 9 | 74 | 1441 | 9 | |nrth-bb-1c-ae10-0.network.virginmedia.net - 0 | 28 | 28 | 9 | 66 | 1340 | 10 | |nrth-bb-1c-ae10-0.network.virginmedia.net - 0 | 28 | 28 | 10 | 67 | 1239 | 12 | |nrth-bb-1c-ae10-0.network.virginmedia.net - 68 | 28 | 9 | 29 | 155 | 1138 | 33 | |nrth-bb-1c-ae10-0.network.virginmedia.net - 0 | 28 | 28 | 29 | 69 | 1037 | 32 | |nrth-bb-1c-ae10-0.network.virginmedia.net - 0 | 28 | 28 | 30 | 65 | 936 | 32 | |nrth-bb-1c-ae10-0.network.virginmedia.net - 0 | 28 | 28 | 33 | 65 | 835 | 34 | |nrth-bb-1c-ae10-0.network.virginmedia.net - 0 | 28 | 28 | 32 | 61 | 734 | 39 | |nrth-bb-1c-ae10-0.network.virginmedia.net - 8 | 28 | 26 | 34 | 65 | 632 | 40 | |nrth-bb-1c-ae10-0.network.virginmedia.net - 0 | 27 | 27 | 35 | 57 | 551 | 37 | |nrth-bb-1c-ae10-0.network.virginmedia.net - 0 | 27 | 27 | 35 | 54 | 450 | 35 | | 37.58.74.234 - 0 | 26 | 26 | 35 | 38 | 50 | 36 | |________________________________________________|______|______|______|______|______|______| WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com ) |
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Failed to connect to instance
An unexpected error occured Failed to connect to login server Denmark TRE-FOR Fiber Optic
Spoiler
2015/02/26 21:48:05 44207906 5b6 [DEBUG Client 24948] Got Instance Details from login server 2015/02/26 21:48:05 44207906 5c5 [INFO Client 24948] Just before calling client instance session 2015/02/26 21:48:05 44207906 a2 [INFO Client 24948] Connecting to instance server at 37.58.74.234:6112 2015/02/26 21:48:26 44228935 1dc [INFO Client 24948] Abnormal disconnect: Failed to connect to instance 2015/02/26 21:48:50 44252413 37d [INFO Client 24948] Unable to connect to login server. 2015/02/26 21:48:56 44258248 5b6 [DEBUG Client 24948] Got Instance Details from login server 2015/02/26 21:48:56 44258248 5c5 [INFO Client 24948] Just before calling client instance session 2015/02/26 21:48:56 44258248 a2 [INFO Client 24948] Connecting to instance server at 159.253.137.133:6112 2015/02/26 21:49:17 44279261 1dc [INFO Client 24948] Abnormal disconnect: Failed to connect to instance 2015/02/26 21:49:23 44285610 24c [INFO Client 24948] Abnormal disconnect: An unexpected disconnection occurred. 2015/02/26 21:49:28 44291148 5b6 [DEBUG Client 24948] Got Instance Details from login server 2015/02/26 21:49:28 44291148 5c5 [INFO Client 24948] Just before calling client instance session 2015/02/26 21:49:28 44291148 a2 [INFO Client 24948] Connecting to instance server at 37.58.74.230:6112 2015/02/26 21:49:29 44291257 5b [INFO Client 24948] Tile hash: 2157266308 2015/02/26 21:49:29 44291257 5c [INFO Client 24948] Doodad hash: 0 2015/02/26 21:49:29 44291897 50f [DEBUG Client 24948] Joined guild named Titan Guard with 27 members 2015/02/26 21:49:29 44292115 53c [DEBUG Client 24948] Guild member updated Kyr0x 2015/02/26 21:49:34 44296374 453 [DEBUG Client 24948] Queueing for PVP match EU02-49-TOBL 3v3 No Party Blitz with 0 other players 2015/02/26 21:49:56 44318870 5b6 [DEBUG Client 24948] Got Instance Details from login server 2015/02/26 21:49:56 44318870 5c5 [INFO Client 24948] Just before calling client instance session 2015/02/26 21:49:56 44318870 a2 [INFO Client 24948] Connecting to instance server at 159.253.137.134:6112 2015/02/26 21:50:17 44339898 1dc [INFO Client 24948] Abnormal disconnect: Failed to connect to instance 2015/02/26 21:50:39 44361520 5b6 [DEBUG Client 24948] Got Instance Details from login server 2015/02/26 21:50:39 44361520 5c5 [INFO Client 24948] Just before calling client instance session 2015/02/26 21:50:39 44361520 a2 [INFO Client 24948] Connecting to instance server at 37.58.74.230:6112 2015/02/26 21:50:39 44361598 5b [INFO Client 24948] Tile hash: 2157266308 2015/02/26 21:50:39 44361598 5c [INFO Client 24948] Doodad hash: 0 2015/02/26 21:50:40 44362207 50f [DEBUG Client 24948] Joined guild named Titan Guard with 27 members | |
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same here
2015/02/26 22:44:18 5975250 14c [INFO Client 7236] Send protocol version 2015/02/26 22:44:18 5975421 1b6 [INFO Client 7236] Web root: http://patchcdn.pathofexile.com/1.3.1.3/ 2015/02/26 22:44:18 5975421 1b7 [INFO Client 7236] Backup Web root: http://patch205.pathofexile.com:8095/patch/1.3.1.3/ 2015/02/26 22:44:18 5975421 1c2 [INFO Client 7236] Requesting root contents 1 2015/02/26 22:44:18 5975593 1ea [INFO Client 7236] Got file list for "" 0 2015/02/26 22:44:18 5975593 248 [INFO Client 7236] Finished checking files 2015/02/26 22:44:19 5975828 ee [INFO Client 7236] Changing to OpenAL device "Generic Software on Speakers (Realtek High Definition Audio)" 2015/02/26 22:45:03 6019734 37d [INFO Client 7236] Unable to connect to login server. 2015/02/26 22:45:28 6045312 5b6 [DEBUG Client 7236] Got Instance Details from login server 2015/02/26 22:45:28 6045312 5c5 [INFO Client 7236] Just before calling client instance session 2015/02/26 22:45:28 6045328 a2 [INFO Client 7236] Connecting to instance server at 37.58.74.232:6112 2015/02/26 22:45:29 6046078 5b [INFO Client 7236] Tile hash: 3003813648 2015/02/26 22:45:29 6046078 5c [INFO Client 7236] Doodad hash: 0 2015/02/26 22:45:42 6058718 5b6 [DEBUG Client 7236] Got Instance Details from login server 2015/02/26 22:45:42 6058718 5c5 [INFO Client 7236] Just before calling client instance session 2015/02/26 22:45:42 6058718 a2 [INFO Client 7236] Connecting to instance server at 37.58.74.237:6112 2015/02/26 22:45:45 6061921 5b [INFO Client 7236] Tile hash: 593844348 2015/02/26 22:45:45 6061921 5c [INFO Client 7236] Doodad hash: 1447168042 2015/02/26 22:49:56 6313593 5b6 [DEBUG Client 7236] Got Instance Details from login server 2015/02/26 22:49:56 6313593 5c5 [INFO Client 7236] Just before calling client instance session 2015/02/26 22:49:56 6313593 a2 [INFO Client 7236] Connecting to instance server at 37.58.74.232:6112 2015/02/26 22:50:18 6334687 1dc [INFO Client 7236] Abnormal disconnect: Failed to connect to instance |
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It's looking like this might be a European routing/general internet issue, with some intermittent problem causing failed joins when it pops up at the wrong moment.
You can run an WinMTR for a few minutes on either the instance server IP in your client.txt or on the login server at eu.login.pathofexile.com and post the details here to provide more information. | |
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Playing from Ukraine, Kiev
WinMRT
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| WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.0.1 - 0 | 51 | 51 | 0 | 0 | 1 | 1 | | local-gw.136.teremki.kiev.ua - 0 | 51 | 51 | 0 | 0 | 1 | 1 | | inet-world-10Gbit-gw.teremki.net.ua - 0 | 50 | 50 | 0 | 0 | 3 | 1 | | ae-20g-969.l9.gw.as6723.net - 0 | 50 | 50 | 0 | 2 | 20 | 16 | | kiev-nt-b1-ae5-vlan1380.fiord.net.ua - 0 | 50 | 50 | 1 | 4 | 49 | 42 | |frankfurt-anc-b1-xe0-0-2-vlan2044.fiord.net - 0 | 50 | 50 | 30 | 30 | 46 | 30 | |amsterdam-nik-b1-xe0-0-2-vlan542.fiord.net - 0 | 50 | 50 | 34 | 37 | 112 | 47 | | bbr01.eq01.ams01.networklayer.com - 0 | 50 | 50 | 38 | 38 | 48 | 39 | | ae5.dar02.sr01.ams01.networklayer.com - 0 | 50 | 50 | 35 | 36 | 53 | 36 | | po2.fcr01.sr01.ams01.networklayer.com - 4 | 50 | 48 | 43 | 53 | 235 | 44 | |37.58.74.237-static.reverse.softlayer.com - 0 | 50 | 50 | 43 | 43 | 44 | 44 | |________________________________________________|______|______|______|______|______|______| WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com ) | |
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Here is mine WinMRT.
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from Romania PingPlotter
Target Name: www.pathofexile.com IP: 173.192.44.20 Date/Time: 2/26/2015 23:02:04 1 0 ms 0 ms 0 ms [192.168.0.1] 2 0 ms 0 ms 0 ms [10.0.0.1] 3 1 ms 1 ms 1 ms [10.30.1.193] 4 1 ms 0 ms 0 ms cr01.bucuresti.rdsnet.ro [213.154.128.59] 5 49 ms 49 ms 49 ms xr01.londra.rdsnet.ro [213.154.124.53] 6 48 ms 49 ms 48 ms bbr01.lon01.networklayer.com [195.66.225.183] 7 130 ms 119 ms 119 ms ae1.bbr02.tl01.nyc01.networklayer.com [50.97.18.204] 8 141 ms 141 ms 141 ms ae1.bbr01.eq01.chi01.networklayer.com [173.192.18.132] 9 161 ms 160 ms 161 ms ae20.bbr01.eq01.dal03.networklayer.com [173.192.18.136] 10 160 ms 159 ms 159 ms ae0.dar02.sr01.dal01.networklayer.com [173.192.18.253] 11 164 ms * 163 ms po2.fcr05.sr06.dal01.networklayer.com [66.228.118.223] 12 165 ms 165 ms 164 ms 173.192.44.20-static.reverse.softlayer.com [173.192.44.20] Ping statistics for www.pathofexile.com Packets: Sent = 3, Received = 3, Lost = 0 (0.0%) Round Trip Times: Minimum = 164ms, Maximum = 165ms, Average = 164ms |
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