Need help with connection

Hi, I don't know if you can help with the connection but i ll try to explain whats happenning and maybe you have a solution.

Im from Argentina, normally i have 180-200 ms with the server. I enter by america gateway because it always worked better than the others (with europe and australia i had 300 400 ms).

But lately the ms is going up i have 280 300 with america gateway, and europe is going down a bit to the same range. Australia still working bad.

So its really hard to play with 300ms, I need to know if thre is any way to improve this.

I checked my internet connection adn the modem parametres are all in the correct number (noise ratio, Tx, etc..) and my download speed is working fine.
So i guess is a problem from where my ISP is routing the connection.

There is any way to check this? i dont have the server IP to do a ping or something. So if someone can help me here i ll appreciate it.
Same here in Brazil; almost exactly the same numbers, during a good three to four hours per day.
You can find the server addresses here. This page also allows you to perform an extended trace to narrow down the cause of your issue. I would recommend playing Path of Exile and starting up this WinMTR when you experience these latency issues, and letting the WinMTR run for 300 packets sent.


Edit: Some users have reported issues with that WinMTR link. If it doesn't work, you can use PingPlotter instead to make your trace.
Need Support? support@grindinggear.com.
Last edited by Yeran_GGG on Oct 24, 2014, 12:52:56 AM
Problems started again, I coudlnt make work WinMTR.

So i did a normal tracert, i dont know much but i can see 2 things:
- There is someinternal problem in my ISP(Fibertel.com.ar) because from line 3 to 5 i lose everything.
- Later there is a big jump in line 9, i guess that is because my connection enter the United States.
But later there is horrible jump in line 12.

I cant play with that MS, can you tell me if this is problem of my ISP? or something going wrong in USA? Because from what i can read(remember im not expert here), the jump is in USA.

Spoiler

C:\Users\Adriano>tracert 173.192.25.23
Traza a la dirección patch101.pathofexile.com [173.192.25.23]
sobre un máximo de 30 saltos:

1 1 ms 1 ms 1 ms 192.168.1.1
2 10 ms 9 ms 11 ms x-xx-xxx-xxx.fibertel.com.ar [xxx.xxx.xx.x]
3 * * * Tiempo de espera agotado para esta solicitud.
4 * * * Tiempo de espera agotado para esta solicitud.
5 * * * Tiempo de espera agotado para esta solicitud.
6 13 ms 11 ms 19 ms 57-165-89-200.fibertel.com.ar [200.89.165.57]
7 10 ms 12 ms 19 ms 250-165-89-200.fibertel.com.ar [200.89.165.250]

8 8 ms 12 ms 11 ms ge-1-2-0.ar3.eze1.gblx.net [208.178.195.205]
9 238 ms 137 ms 219 ms po2.ar3.MIA2.gblx.net [67.17.68.234]
10 * 136 ms 135 ms ae5.edge2.miami2.level3.net [4.68.111.121]
11 136 ms 164 ms * ae-2-52.edge1.Miami2.Level3.net [4.69.138.107]
12 433 ms 422 ms 423 ms te2-5.bbr01.tm01.mia01.networklayer.com
13 423 ms 435 ms 418 ms ae7.bbr01.tm01.mia01.networklayer.com [173.192.18.174]
14 454 ms 445 ms 439 ms ae1.bbr01.sr02.hou02.networklayer.com [173.192.18.162]
15 459 ms 444 ms 443 ms ae3.bbr01.eq01.dal03.networklayer.com [173.192.18.218]
16 448 ms 443 ms 440 ms ae0.dar01.sr01.dal01.networklayer.com [173.192.18.211]
17 428 ms 433 ms 432 ms po1.fcr05.sr06.dal01.networklayer.com [66.228.118.221]
18 439 ms 439 ms 435 ms patch101.pathofexile.com [173.192.25.23]

Traza completa.

Last edited by Darion88 on Oct 29, 2014, 9:20:28 PM
what do you mean you couldn't get winmtr to work?
"
Drakier wrote:
what do you mean you couldn't get winmtr to work?

I download it, extract it. tried to use it and gave me an error, so i run it as admin, and nothing happends. I click start and the screen is white it doesnt ping/tracert anything.
"
Darion88 wrote:
"
Drakier wrote:
what do you mean you couldn't get winmtr to work?

I download it, extract it. tried to use it and gave me an error, so i run it as admin, and nothing happends. I click start and the screen is white it doesnt ping/tracert anything.


Can you try it with PingPlotter please?
When you report that you get errors, it usually helps when you provide the error message.
"
Drakier wrote:
When you report that you get errors, it usually helps when you provide the error message.

It was something about Raw Spot or something like that, but i google it and the solution was right click and open as an adminsitrator to fix it. Thats why i dont say the error...
If u read my full post i told u i open the program, fill the host, when i clikc start nothing happends.


"
Henry_GGG wrote:
"
Darion88 wrote:
"
Drakier wrote:
what do you mean you couldn't get winmtr to work?

I download it, extract it. tried to use it and gave me an error, so i run it as admin, and nothing happends. I click start and the screen is white it doesnt ping/tracert anything.


Can you try it with PingPlotter please?

I'll do it tomorrow when i get back from work, because now its fixed i have 180ms. At night it fix the ms i dont know why.

Spoiler


C:\Users\Adriano>tracert 173.192.25.23

Traza a la dirección patch101.pathofexile.com [173.192.25.23]
sobre un máximo de 30 saltos:

1 1 ms 1 ms 1 ms 192.168.1.1
2 10 ms 32 ms 17 ms x-xx-xxx-xxx.fibertel.com.ar [xxx.xxx.xx.x]
3 * * * Tiempo de espera agotado para esta solicitud.
4 * * * Tiempo de espera agotado para esta solicitud.
5 * * * Tiempo de espera agotado para esta solicitud.
6 15 ms 16 ms 15 ms 57-165-89-200.fibertel.com.ar [200.89.165.57]
7 10 ms 11 ms 12 ms 250-165-89-200.fibertel.com.ar [200.89.165.250]

8 10 ms 18 ms 12 ms ge-1-2-0.ar3.eze1.gblx.net [208.178.195.205]
9 136 ms 135 ms 135 ms po2.ar3.MIA2.gblx.net [67.17.68.234]
10 138 ms 143 ms 135 ms ae5.edge2.miami2.level3.net [4.68.111.121]
11 136 ms 135 ms 139 ms ae-2-52.edge1.Miami2.Level3.net [4.69.138.107]
12 148 ms 139 ms 139 ms te2-5.bbr01.tm01.mia01.networklayer.com
13 142 ms 146 ms 148 ms ae7.bbr01.tm01.mia01.networklayer.com [173.192.18.174]
14 173 ms 171 ms 171 ms ae1.bbr01.sr02.hou02.networklayer.com [173.192.18.162]
15 172 ms 179 ms 178 ms ae3.bbr01.eq01.dal03.networklayer.com [173.192.18.218]
16 170 ms 180 ms 171 ms ae0.dar01.sr01.dal01.networklayer.com [173.192.18.211]
17 174 ms 172 ms 177 ms po1.fcr05.sr06.dal01.networklayer.com [66.228.118.221]
18 170 ms 171 ms 171 ms patch101.pathofexile.com [173.192.25.23]

Traza completa.

Last edited by Darion88 on Oct 29, 2014, 11:31:14 PM
I read the post, but error messages usually point to issues and in your case could have been of more information as to why the trace didn't work. If you can get the real error message here, it's important. You shouldn't omit details because you don't think they're relevant. Usually they are.

Is likely the error is still related, even though you were able to open the app still. It's likely an issue with your network settings or something similar.

Report Forum Post

Report Account:

Report Type

Additional Info