New player - Game won't start

I get these three messages in a row. After each, it says to click 'ok'. After the third, the screen just stays black in the box where the game would be:

1. The D3D device has a non-zero reference count, meaning some objects were not released.

2. Failed resettig Direct3D device objects.

3. DXUT CreateDevice failed.

I'm not sure what's wrong...
chances are your video card doesn't support Pixel Shader Model 3.0, but we won't know for sure until you post a dxdiag.exe export into a spoiler tag here or into a pastebin linked here.

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