Error loading runtime

Hi,

I'm new to PoE and cannot even install the game, it always stops at error stated above.

Tried allowing through firewall and still no use. I'm using Win 7 x64.

Please help!

Thanks.
can you provide any more information on the error? when it happens? what else it says? the more descriptive you are, the better support you'll get.
Connection Failure

Error: Timeout was reached while downloading.
Can you post the last few lines of the Client.txt file in the Logs folder for Path of Exile?
I cannot see anything when opening the file, it stops responding.
Timeout was reached while downloading http://patchcdn.pathofexile.com/1.2.2.4/Art/Textures/Environment/beach/sandwang2ns.dds
2014/09/27 04:20:02 66349768 39d [WARN Client 4012] Error: Timeout was reached while downloading http://patch206.pathofexile.com:8095/patch/1.2.2.4/Art/Textures/Environment/dungeon/wsquaresns.dds
2014/09/27 04:20:08 66355618 39d [WARN Client 4012] Error: Timeout was reached while downloading http://patch206.pathofexile.com:8095/patch/1.2.2.4/Art/Textures/Monsters/Cannibals/femalemergenfemalemerge_specs.dds
2014/09/27 04:20:10 66358270 39d [WARN Client 4012] Error: Failure when receiving data from the peer while downloading http://patchcdn.pathofexile.com/1.2.2.4/Art/Models/Terrain/Act3/SceptreofGod/Corners/tower_corner_large_02_02_StatueFemaleGold02.fmt
2014/09/27 04:20:14 66361951 39d [WARN Client 4012] Error: Timeout was reached while downloading http://patch206.pathofexile.com:8095/patch/1.2.2.4/Art/Textures/Environment/beach/dunescorchedns.dds
2014/09/27 04:20:14 66362045 39d [WARN Client 4012] Error: Timeout was reached while downloading http://patch206.pathofexile.com:8095/patch/1.2.2.4/Art/Textures/Environment/beach/sandwang2ns.dds
2014/09/27 04:21:02 66410078 39d [WARN Client 4012] Error: Timeout was reached while downloading http://patch206.pathofexile.com:8095/patch/1.2.2.4/Art/Textures/Environment/dungeon/wsquaresns.dds
2014/09/27 04:21:08 66415943 39d [WARN Client 4012] Error: Timeout was reached while downloading http://patch206.pathofexile.com:8095/patch/1.2.2.4/Art/Textures/Monsters/Cannibals/femalemergenfemalemerge_specs.dds
2014/09/27 04:21:14 66422339 39d [WARN Client 4012] Error: Timeout was reached while downloading http://patch206.pathofexile.com:8095/patch/1.2.2.4/Art/Textures/Environment/beach/sandwang2ns.dds
2014/09/27 04:21:43 66451012 39d [WARN Client 4012] Error: Timeout was reached while downloading http://patchcdn.pathofexile.com/1.2.2.4/Art/Textures/Environment/Act3/citytilens.dds
2014/09/27 04:21:44 66452011 39d [WARN Client 4012] Error: Timeout was reached while downloading http://patchcdn.pathofexile.com/1.2.2.4/Audio/Music/Cagans_Map/Cagan_Boss.ogg
2014/09/27 04:22:02 66470388 39d [WARN Client 4012] Error: Timeout was reached while downloading http://patch206.pathofexile.com:8095/patch/1.2.2.4/Art/Textures/Environment/dungeon/wsquaresns.dds
Please try running a Pack Check and let us know how you get on.
can you run a winmtr to patchcdn.pathofexile.com?

winmtr instructions can be found in the Consolidated Technical sticky post.

run it for at least 300 packets please (about 5 minutes)
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| No response from host - 100 | 68 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 68 | 0 | 0 | 0 | 0 | 0 |
| 197.226.128.1 - 0 | 340 | 340 | 14 | 21 | 68 | 16 |
| 196.20.255.166 - 0 | 340 | 340 | 14 | 21 | 76 | 17 |
| tengig1-1-lo.telecomplus.net - 0 | 340 | 340 | 15 | 22 | 168 | 20 |
| if-3-1-0.core1.COV-Cochin.as6453.net - 0 | 340 | 340 | 103 | 112 | 157 | 108 |
| if-14-0-0.core2.MLV-Mumbai.as6453.net - 0 | 340 | 340 | 125 | 152 | 345 | 127 |
|if-10-3-2-0.tcore2.MLV-Mumbai.as6453.net - 3 | 313 | 306 | 233 | 238 | 303 | 237 |
| if-2-2.tcore1.MLV-Mumbai.as6453.net - 6 | 277 | 261 | 233 | 242 | 292 | 236 |
| if-9-5.tcore1.WYN-Marseille.as6453.net - 12 | 232 | 205 | 233 | 240 | 285 | 236 |
| if-8-1600.tcore1.PYE-Paris.as6453.net - 1 | 328 | 325 | 233 | 241 | 295 | 236 |
| if-2-2.tcore1.PVU-Paris.as6453.net - 1 | 332 | 330 | 233 | 238 | 268 | 241 |
| 64.125.14.57 - 1 | 336 | 335 | 233 | 244 | 326 | 234 |
| ae4.mpr2.cdf12.fr.above.net - 1 | 336 | 335 | 242 | 254 | 371 | 244 |
| ae3.mpr2.lhr2.uk.above.net - 1 | 336 | 335 | 245 | 257 | 303 | 258 |
| ae2.mpr3.lhr3.uk.above.net - 0 | 340 | 340 | 240 | 258 | 321 | 242 |
| xe-5-2-0.mpr2.lhr3.uk.above.net - 0 | 340 | 340 | 251 | 260 | 314 | 253 |
| xe-0-0-0.mpr1.lhr9.uk.above.net - 0 | 340 | 340 | 249 | 260 | 315 | 255 |
| 108.161.190.2 - 0 | 340 | 340 | 248 | 258 | 318 | 251 |
| 37-125-232-198.static.unitasglobal.net - 0 | 340 | 340 | 250 | 254 | 322 | 252 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

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